String L PETZL

Fast Delivery and Professional Packaging

Our long-standing relationship with UPS FedEx DHL and other global carriers gives us the ability to provide an array of shipping services. Our warehouse employees will pack every item to our exacting specifications. Before they are shipped, your goods will be carefully inspected and secured. We ship to hundreds of thousands of customers every day across different countries. This shows that we're committed to being the largest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centres.

Note: Orders that contain more than one item will be assigned a different processing period for each item.

Prior to shipment, all purchased products will be thoroughly inspected. Currently, most orders are shipped within 48-hours. Delivery time ranges between 3-7 days.

Returns

The stock market is always changing. It's not entirely managed by us, since we're involved with several entities, including the factory and our storage. So the actual stock may fluctuate at any moment. Be aware that it is possible that your order will run out of stock even after you have placed the order.

The policy is 30 days. If you have passed 30 days without a trace since the purchase however, we're unable to give you a refund or exchange.

You can only return an item if it is unused and is in the same condition as the day you received it. It must also still be in the original package.