Stop – – PETZL

Speedy Delivery and Professional Packaging

We offer a broad range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel are well trained and will pack the goods according to our precise and exact specifications. Before shipment, all items will be thoroughly examined and safely secured. We ship to thousands of customers every day across multiple countries. This is a sign of our dedication to being the largest online retailer worldwide. Warehouses and distribution centers are found in Europe as well as the USA.

Note: Orders containing more than one item will be assigned a distinct processing time for each item.

Before shipping, all ordered items will be thoroughly inspected. The majority of orders today are shipped in 48 hours. Delivery is expected to take between 3 and seven days.

Returns

Due to multiple parties which include the factory as well as the warehouse, we're unable to fully manage stock. The actual inventory can be changed at any time. It is possible that you will not receive your order once it's been placed.

Our policy runs for a period of 30 days. Unfortunately, if the 30 days have elapsed since you purchased your item, we will not be able to offer you a return or exchange.

The item should not be used, and it must be in its original condition. It must also remain in the original packaging.