Partner PETZL

Fast Shipping and Professional Packing

Due to our longstanding partnership with UPS FedEx DHL as well as other leading international carriers, we are able to provide various shipping options. Our warehouse staff are trained to package your goods exactly according to the specifications we offer. Your items are carefully inspected and securely secured prior to shipment. Everyday we deliver hundreds of packages to our customers from all over the world. The fact that we're dedicated to becoming the largest online retailer in the world is clear. We have distribution centers as well as warehouses in Europe and the USA.

Orders with more than 1 item are given processing time according to each item.

We will inspect each and every one of the products before they are shipped. Today, the majority orders will be shipped within 48 hours. The delivery estimate is between 3-7 days.

Returns

Stock is dynamic, and cannot be fully controlled by us due to the involvement of several different parties, such as the factory and our warehouse. The stock levels may fluctuate at any time. Please be aware it's possible your order may become unfulfilled after you place the order.

The policy is 30 days. Unfortunately, if 30 days have passed since you purchased your item, we will not be able to give you a refund or exchange.

Your item should be in the original packaging and be unused. It should also be returned in the original packaging.